180 DAYS · MONEY BACK
You're never charged at checkout — we save your payment method and charge your plan only once a licensed clinician prescribes it. Here is exactly how refunds work for plans purchased on or after September 8, 2026.
Before your prescription is issued
Cancel anytime — nothing has been charged, and anything that was is refunded in full, no fees.
Once your prescription is issued
The order is final: your medication is prepared specifically for you. Canceling stops future charges; the current cycle isn’t prorated or refunded.
If you’re not approved
Nothing is charged. Anything already charged is refunded 100%.
Damaged shipment
Report a damaged or compromised package within 24 hours of delivery and the pharmacy replaces it or refunds you.
The 6-month promise
On an active paid plan for six continuous months, following your plan (doses on schedule, check-ins done), with your starting weight and your six-month weight logged in your portal: if you’re unhappy — after our care team has had a chance to help — or lost no net weight, request it within 30 days of the six-month mark and we refund the plan payments you made to Pallas in those six months, to your original payment method. One claim per patient; not stacked on refunds already issued. A commercial satisfaction commitment, not a medical guarantee.
To request a refund or make a six-month promise claim, message your care team from your patient portal or email support@pallashealth.co. Prescriptions are at the discretion of a US-licensed clinician; this policy makes no claim about treatment outcomes. The full Terms of Service are at pallashealth.co/terms.