Pallas

Terms of Service

Last updated: September 10, 2026

1. Agreement to Terms

By accessing our website and using our services, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not access the service.

2. Description of Service

Pallas Health is a service provided by Brentmoor, Inc. that offers a telehealth platform connecting patients with US-licensed clinicians for evaluation and prescription of compounded GLP-1 medications (semaglutide and tirzepatide) when clinically appropriate. We reserve the right to modify, suspend, or discontinue the service at any time. Compounded medications are not FDA-approved products, are not generic versions of brand-name drugs, and have not been evaluated by the FDA for safety, efficacy, or quality. See our clinical disclosures for the full operating record (provider network, jurisdictions served, partner pharmacies, and data infrastructure).

3. Eligibility

You must be at least 18 years of age and located in a US jurisdiction where our services are available to use Pallas Health. The current list of states served is published at /clinical. Our services are not a substitute for emergency medical care. If you are experiencing a medical emergency, call 911 immediately.

4. Patient–Provider Relationship and Medical Disclaimer

Pallas Health is a technology platform; Pallas does not employ medical providers, does not practice medicine, and does not direct clinical decisions. Clinical care is provided by independent US-licensed clinicians contracted through our clinical partner network — a contracted telehealth provider organization and its affiliated state-licensed professional corporations. The patient–provider relationship is established when a clinician licensed in your state reviews your intake (and, where required by state law, conducts a synchronous audio/video visit), evaluates clinical appropriateness, documents medical necessity, and obtains informed consent for telehealth. All medical decisions, including whether to prescribe, rest with the treating clinician's independent professional judgment. Brentmoor, Inc. does not guarantee any specific treatment outcomes.

5. User Accounts

To access our services, you will be required to create an account and provide accurate health information. You agree to provide truthful, current, and complete information during registration and throughout your use of the service. Providing false or misleading health information may result in termination of your account. You are responsible for safeguarding your account credentials and for all activity that occurs under your account.

6. Subscription Plans and Billing

Treatment plans may include recurring subscription fees for ongoing medication and provider support. By subscribing, you agree to the following:

  • Recurring Billing: Subscription plans are billed on a recurring basis. By subscribing, you authorize us to charge your payment method on each billing cycle until you cancel.
  • Payment Processing: All payments are processed securely by Stripe. We do not store your payment card or bank account details. Your use of Stripe is subject to the Stripe Services Agreement.
  • Price Changes: We may change subscription prices with at least 30 days' notice. Price changes take effect at the start of your next billing cycle following the notice.
  • Charged once prescribed: For plans purchased on or after September 8, 2026, checkout saves your payment method and charges nothing. If a licensed clinician prescribes your plan — after your live video visit in jurisdictions that require one, or after reviewing your health history everywhere else — you authorize us to charge the price of the billing plan you selected (monthly, quarterly, 6-month, or annual, plus any one-time add-ons, less any promotional discount) to your saved payment method at that time; your subscription then renews at the same plan price every billing period, anchored to the prescription date, as disclosed at checkout. If the clinician does not prescribe your plan, or you cancel before a clinical decision, nothing is charged.
  • Deposit (legacy charge-on-approval checkout): Plans purchased before September 8, 2026 may have paid a deposit at checkout, credited toward the first order, with the remaining balance charged at clinician approval as disclosed at that time; non-approval or cancellation before a clinical decision refunds that deposit in full.

7. Cancellation and Refunds

The following applies to plans purchased on or after September 8, 2026 (the full text is also published at pallashealth.co/refund-policy). Canceling is always free and takes effect at the end of your current billing period; you may cancel through your account portal or by contacting us.

  • Before your prescription is issued: Cancel anytime — nothing has been charged, and anything that was is refunded in full, no fees.
  • Once your prescription is issued: The order is final: your medication is prepared specifically for you. Canceling stops future charges; the current cycle isn’t prorated or refunded.
  • If you’re not approved: Nothing is charged. Anything already charged is refunded 100%.
  • Damaged shipment: Report a damaged or compromised package within 24 hours of delivery and the pharmacy replaces it or refunds you.
  • The 6-month promise: On an active paid plan for six continuous months, following your plan (doses on schedule, check-ins done), with your starting weight and your six-month weight logged in your portal: if you’re unhappy — after our care team has had a chance to help — or lost no net weight, request it within 30 days of the six-month mark and we refund the plan payments you made to Pallas in those six months, to your original payment method. One claim per patient; not stacked on refunds already issued. A commercial satisfaction commitment, not a medical guarantee.
  • Shipped medication: Once a medication has been dispensed and shipped, the order cannot be returned or refunded, except where required by applicable law or under the damaged-shipment and six-month-promise terms above. A six-month promise claim must be made within 30 days of the six-month mark; it is a commercial satisfaction commitment and not a medical guarantee, and makes no claim about treatment outcomes.

Purchases made before September 8, 2026: if a licensed clinician did not approve a prescription, or an order was otherwise not fulfilled and shipped, the payment is refunded in full. For a customer-initiated cancellation where a payment qualifies for a refund, purchases made on or after July 14, 2026 are refunded net of the third-party payment-processing costs incurred on that payment and a $5 processing fee per refunded payment; earlier purchases are refunded under the policy in effect at the time of purchase.

8. Acceptable Use

You agree not to:

  • Use the service for any unlawful purpose or in violation of any applicable laws or regulations.
  • Provide false, misleading, or inaccurate health information.
  • Share, transfer, or resell prescribed medications to any other person.
  • Attempt to circumvent access controls or security measures.
  • Interfere with or disrupt the integrity or performance of the service.

9. Disclaimer of Warranties

The platform is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not guarantee that any particular treatment will be prescribed or that specific health outcomes will be achieved. Treatment decisions are made by licensed providers at their discretion.

10. Limitation of Liability

To the fullest extent permitted by law, Brentmoor, Inc. shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, arising from your use of the service. Our total liability for any claim arising from these terms or the service shall not exceed the amount you paid us in the 12 months preceding the claim.

11. Termination

We may suspend or terminate your access to the service at any time for violation of these terms or for any other reason at our discretion. Upon termination, your right to use the service ceases immediately.

12. Pharmacy Partners and Compounded Medications

Prescriptions issued by clinicians on the platform are filled by US-licensed dispensing partners — including 503A compounding pharmacies, 503B outsourcing facilities, and (when clinically appropriate) traditional retail or specialty pharmacies for FDA-approved products. The current list of partner pharmacies is maintained at /clinical. Compounded medications are dispensed only when a treating clinician documents a patient-specific clinical need; pricing alone is not a basis for compounding under FDA guidance.

13. SMS / Text Messaging Program

Text messaging consent is optional and is not a condition of purchase. Pallas Health offers two separate text messaging programs: visit and account updates (application status, check-in and renewal reminders, and customer-care follow-ups) and offers and rewards (occasional texts about account credits and the referral program). You enroll in either program only by answering the text-message prompt shown after checkout or by turning the program on in your portal settings; agreeing to these Terms does not enroll you in either program. Separately, we send a one-time login code by text when you request one to sign in. Message frequency varies. Message and data rates may apply. You must be 18 or older to enroll in either program; your date of birth is verified during your visit.

You can opt out at any time by replying STOP to any message; reply START to re-subscribe. For help, reply HELP or contact support@pallashealth.co. Mobile carriers are not liable for delayed or undelivered messages. Information about how we handle your data, including our commitment not to share text messaging opt-in data or consent with third parties, is described in our Privacy Policy.

14. Changes to These Terms

We may update these Terms of Service from time to time. We will notify you of material changes by posting the updated terms on this page with a revised "Last updated" date. Your continued use of Pallas Health after any changes constitutes your acceptance of the updated terms.

15. Governing Law

These terms shall be governed by and construed in accordance with the laws of the State of Delaware, without regard to its conflict of law provisions.

16. Contact Information

Questions about the Terms of Service should be sent to us at: hello@pallashealth.co